We often receive calls from customers reporting an error like this. When the computer cannot communicate with the printer there are several possible causes. If you see an error like this on your computer screen, more often than not, it means the printer has 'raised a flag' telling the computer that there's a problem. The first thing to do is look at the printer. In general, if the printer is operating properly, you should have just a solid green light indicating that power is on. If other lights are on, or any lights are flashing, the printer is not 'ready' and will be telling your computer the same, hence the error message on your screen. You might be out of paper, out of ink, or have a door open that must be closed before printing can begin. Some printers may also give a beep sequence and/or flash lights to indicate a specific error. Your user manual should tell you what this means. If it doesn't list the error, give us a call if you are in the Portalnd, OR area or use our links page to find the closest authorized servicer for your brand.
A related question we often hear is, "my printer is out of color ink but I only want to print in black. Why won't it print?" The answer is that it just won't - sorry! The printer has raised the out of color ink flag and it won't drop it, and allow printing, until the error is cleared. The only way to clear the error is to replace the ink cartridge that is empty. The printer is engineered this way to protect the print head. The print heads can be damaged, or clog badly, when exposed to air for too long.

If you have found the problem, you may still need to clear any print jobs that failed to print - see tech tip on "understanding printer drivers" - and reset both the printer and computer before communication is re-established.

If this tip did not resolve your error, you may have a problem with your printer port or printer cable. Take a look at the tech tips on "communications" for more help.,We often receive calls from customers reporting an error like this. When the computer cannot communicate with the printer there are several possible causes. If you see an error like this on your computer screen, more often than not, it means the printer has 'raised a flag' telling the computer that there's a problem. The first thing to do is look at the printer. In general, if the printer is operating properly, you should have just a solid green light indicating that power is on. If other lights are on, or any lights are flashing, the printer is not 'ready' and will be telling your computer the same, hence the error message on your screen. You might be out of paper, out of ink, or have a door open that must be closed before printing can begin. Some printers may also give a beep sequence and/or flash lights to indicate a specific error. Your user manual should tell you what this means. If it doesn't list the error, give us a call if you are in the Portalnd, OR area or use our links page to find the closest authorized servicer for your brand.

A related question we often hear is, "my printer is out of color ink but I only want to print in black. Why won't it print?" The answer is that it just won't - sorry! The printer has raised the out of color ink flag and it won't drop it, and allow printing, until the error is cleared. The only way to clear the error is to replace the ink cartridge that is empty. The printer is engineered this way to protect the print head. The print heads can be damaged, or clog badly, when exposed to air for too long.

ATTENTION:
Technical Tips are informational and supplied as-is. Compass Micro assumes no responsibility for their correctness or their suitability to your particular purpose.